Independent Health is Second Highest Ranked Health Plan


Independent Health recognized as the second highest ranked health plan for member satisfaction in the NY region by J.D. Power

BUFFALO, N.Y. (May 10, 2018)–Independent Health is the second highest ranked health insurance plan for member satisfaction in the New York region, according to J.D. Power’s 2018 U.S. Member Health Plan StudySM. Conducted through an online survey across 22 market-based regions, this annual syndicated study examines the experience of a typical health plan member and is designed to provide health insurance plans with information that will add focus and clarity to the factors contributing to the member experience.

This marks the 9thconsecutive year Independent Health has been recognized by J.D. Power. From 2010 through 2013 and then again in 2016, Independent Health received the award from J.D. Power for ranking highest for member satisfaction in the New York region. In 2014, 2015 and 2017, Independent Health was the second highest ranked plan for member satisfaction in the New York region.

“The consistent, objective, third-party recognition we receive in the annual J.D. Power Study reflects our unwavering commitment to helping our members understand their coverage so they can take charge of their health,” said Michael W. Cropp, M.D., president and chief executive officer, Independent Health. “Our excellent service, as well as our innovative benefits and efforts to provide better coordinated care through strong partnerships with providers, continues to help set Independent Health apart from other health plans.”

Independent Health also received 5 Power Circles in the Power Circle Ratings for the J.D. Power 2018 Member Health Plan Study. This rating indicates consumers rated Independent Health “among the best” of all health plans included in the region. Independent Health’s overall score was 767, up 20 points from last year, and 59 points above the regional average score of 708. Independent Health’s score was also sixth highest in the nation.

The study by J.D. Power surveys Commercial health plan members (excluding Medicare and Medicaid programs) and then ranks members’ experiences in six categories: customer service; coverage and benefits; cost; provider choice; information and communication; and claims processing. This year’s study is based on the responses of 33,342 members in 163 health plans throughout the United States.  The comprehensive health plan rankings for all 22 U.S. regions are available online at

Other honors for Independent Health

  • Independent Health earned a 4.5 out of 5 rating for its HMO/POS (Commercial/Private) line of business from the National Committee for Quality Assurance (NCQA) Health Insurance Plan Ratings 2017-2018. In addition, Independent Health also rated 4.5 out of 5 for its Medicare HMO and PPO products. The ratings are based on clinical quality, member satisfaction and NCQA accreditation standards.
  • Independent Health was selected asone of the topcompanies to work for in New York State as part of the “Best Companies to Work for in New York 2018” competition. Independent Healthranked 11thout of 24 of the largest, most accomplished companies statewide. In addition, Independent Health is one of only five companies to be named “one of the best companies to work for” in New York State for 11 straight years. The survey was based on a company evaluation and associate survey conducted by Best Companies Group, an independent company that manages “Best Places to Work” programs around the country.
  • Independent Health was as a J.D. Power 2014 Customer Champion for delivering excellence in customer service by focusing on key customer touch-points, including products, price, people, process and presentation. Independent Health was among an elite group of 50 brands across nine different industries — from automotive to financial services —to earn this national recognition.