Avoid being a victim of health care fraud during the COVID-19 crisis


  • “Check the monthly health statement you receive from your health insurer for unexplained or unauthorized charges,” said Richard Vienne, D.O., Univera Healthcare vice president and chief medical officer.
  • Ignore any offer for vaccinations to treat the coronavirus. Currently, there are no FDA-approved treatments or cures.
  • Be aware that scammers may contact people by phone and email and pretend to be doctors and hospitals that have treated a friend or relative for COVID-19, and that are demanding payment for that treatment.
  • Be wary of phone calls from people who claim to be from your health insurer. Contact your health insurer at the number on your Member ID card if you are unsure about the legitimacy of a call you received.
  • Hang up on robocalls. Don’t respond to any questions or press any numbers.
  • Be aware of spear-phishing emails referencing coronavirus or COVID-19, which may contain malware. Do not open any documents or click on any links unless you are sure they are safe.
  • “Be wary of scammers going door to door offering free test kits in exchange for insurance information or cash,” said Vienne. “Do not open the door for ANYONE you do not know.”
  • Keep an eye out for websites, social media accounts, and email addresses claiming to sell medical supplies currently in high demand, such as surgical masks.
  • Be aware that scammers are creating and manipulating mobile apps designed to track the spread of COVID-19 in order to insert malware that will compromise users’ devices and personal information.
  • Avoid price gouging by individuals and businesses that sell essential goods, such as hand sanitizer, for significantly higher prices than normal.
  • Use caution when making charitable donations and beware of offers of COVID-19-relates investment opportunities.

Learn about COVID-19-related scams at the New York State Attorney General’s website at https://ag.ny.gov/coronavirus, and the Coronavirus Scams page on the U.S. Federal Trade Commission website at https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.